Personal Data Protection raya888

Introduction

This Privacy Policy is issued by raya888, an online sports betting and casino platform operating under international licensing. This document explains our practices regarding the collection, use, storage and protection of personal information you provide when registering and using raya888 services.

By accessing or using the raya888 platform, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

1. Information Collected

In operating the platform, raya888 collects personal information from members through several methods. All data collection is carried out transparently and only involves information relevant to the stated purposes.

Categories of information we collect include:

• Identity information — full name, date of birth, identity card number (MyKad) or passport
• Contact information — email address, mobile phone number and residential address
• Account information — username, password stored in encrypted hash form
• Financial information — payment method details such as Touch 'n Go eWallet, DuitNow, FPX, Boost or crypto accounts (USDT, BTC, ETH) for deposit and withdrawal purposes
• Platform activity data — betting records, transaction history and account login logs
• Device and technical information — IP address, web browser type, operating system and cookie data

In some situations, we also collect copies of identity documents for identity verification purposes in line with the international licensing requirements we comply with. This process is carried out securely and information is only accessed by authorised staff.

2. Purpose of Data Use

raya888 uses the personal information collected for the following purposes, all of which are directly related to the provision of safe and responsible online betting services:

• Member account registration and management, including identity verification and age eligibility
• Processing deposit and withdrawal transactions using supported payment methods
• Providing 24/7 customer support in Malay and English
• Sending account-related information, promotions, bonuses and platform updates via email or in-app notifications
• Monitoring betting activity for fraud prevention and account security protection
• Complying with legal obligations and the requirements of international regulatory bodies
• Evaluating and improving the user experience on the raya888 platform
• Conducting risk assessments related to responsible gambling

3. Disclosure to Third Parties

raya888 does not sell or rent members' personal information to any outside party for commercial purposes. However, there are limited circumstances in which we may share information with selected third parties:

• Payment service providers — to securely process your deposit and withdrawal transactions through methods such as DuitNow, FPX and e-wallets
• Technology service providers — companies that support our platform infrastructure and are bound by strict confidentiality agreements
• Regulatory bodies and law enforcement — when we are required to do so by law or by direction of a competent authority
• Analytics service providers — in the form of aggregated data without individual identification, for the purpose of understanding platform usage behaviour

Every third party that receives access to any raya888 member information is required to comply with security and confidentiality standards equivalent to those we apply internally.

4. Cookies and Tracking Technologies

The raya888 platform uses cookies and similar tracking technologies to improve your experience while browsing our website. Cookies are small data files stored on your device by your web browser.

Types of cookies used at raya888:

• Session cookies — required to maintain your login status while using the platform
• Preference cookies — store your language settings, display preferences and personal choices
• Analytical cookies — help us understand how members interact with the platform for improvement purposes
• Security cookies — help detect and prevent suspicious activity or unauthorised access

You can manage or delete cookies through your web browser settings at any time. However, please note that disabling certain cookies may affect the full functionality of the raya888 platform.

5. Information Security

raya888 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure. These measures include:

• SSL/TLS encryption for all data transmission between your browser and our servers
• Storage of passwords in a hash format that cannot be read by anyone, including our staff
• Continuous system monitoring to detect unusual activity or intrusion attempts
• Strict access controls — only authorised staff may access member data, and only to the extent required for their duties
• Regular security audits by independent parties to assess the effectiveness of our data protection systems

6. Data Retention Period

Members' personal information will be retained for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable licensing and legal requirements.

Generally, active account data will be retained throughout your membership at raya888. Following account closure, certain information such as transaction records and identity verification documents will be kept for the period specified by our international licensing requirements, before being securely deleted.

Data that is no longer required for any legitimate purpose will be deleted or anonymised periodically through our internal data management process.

7. Your Rights as a Member

As a raya888 member, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal information we hold about you
• Right of rectification — you may request correction of information that is inaccurate or out of date
• Right of erasure — in certain circumstances, you may request deletion of your personal information
• Right to restriction of processing — you may request that we limit how we use your data in certain circumstances
• Right to object — you may object to the use of your data for direct marketing purposes
• Right to data portability — you may request a copy of your data in a machine-readable format

To exercise any of the above rights, please contact our customer support team, which operates 24/7 via live chat or email. We will process your request within a reasonable timeframe and inform you of the action taken.

8. Payments and Transaction Security

All financial transactions on the raya888 platform, including deposits and withdrawals, are processed through secure payment channels. The payment methods we support include Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost and cryptocurrency (USDT, BTC, ETH).

The minimum deposit is RM50 for all payment methods, while the minimum withdrawal is RM100. Withdrawal processing time is generally between 15 minutes and 2 hours depending on the method chosen.

Your card or bank account details are not stored directly on raya888 servers. Transactions are processed through payment gateways that comply with industry security standards. Transaction records are retained for compliance and verification purposes in the event of any dispute.

9. Underage Accounts and Child Protection

The raya888 platform is strictly for users aged 21 and above. We take this matter very seriously and apply strict age verification procedures during the new member registration process.

raya888 does not intentionally collect or store personal information of individuals under the age of 21. If we find that such information has been collected without our knowledge, the account in question will be suspended immediately and the information will be deleted.

If you have reason to believe that someone under the specified age limit has registered on our platform, please notify us immediately through 24/7 customer support. We will investigate every report thoroughly.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the raya888 Privacy and Data Protection team through the following channels:

• Email: [email protected]
• 24/7 live chat is available on the raya888 platform
• Service is available in Bahasa Melayu and English

We are committed to responding to every privacy-related inquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our priority.

This Privacy Policy may be updated from time to time to reflect changes in our practices, services or legal requirements. Any significant changes will be communicated to members before taking effect. You are advised to review this page periodically to ensure you are always aware of the latest terms.